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Customer Service /  Utilities Department

Kyle McPhail, Customer Service Manager. (Municipal Utilities)
Email:: kyle.mcphail@copbfl.com
Phone: 954.786.4637
Fax: 954.786.4643

Every day reuse saves drinking water supplies, even more so during this time of drought .  Even if we have normal rain fall during the coming rainy season Lake Okeechobee and the Water Conservation areas will not return to normal levels for over a year.  Please conserve.

Revised Emergency Water Restrictions

Modifications to the South Florida Water Management District’s emergency water restrictions became effective Friday, April 18, 2008, allowing two-day-a-week landscape watering for Pompano Beach.
Residents and businesses of Pompano Beach are limited to a two-day-per-week landscape irrigation schedule with two “watering windows” 

  • Odd street addresses may irrigate lawns and landscapes on Wednesdays and Saturdays from 12 a.m. to 10 a.m. and/or 4 p.m. to 11:59 p.m.
  • Even street addresses may irrigate lawns and landscapes on Thursdays and Sundays from 12 a.m. to 10 a.m. and/or 4 p.m. to 11:59 p.m.

Hand-watering with one hose fitted with an automatic shut-off nozzle is allowed for 10 minutes per day for landscape stress relief and to prevent plant die-off. Additional watering days and times are allocated for the establishment of new lawns and landscapes.

No restrictions apply to other outside water uses, such as for car and boat washing, pressure cleaning of paved surfaces, decorative fountains and water-based recreation (e.g. swimming pools, water slides). Landscape irrigation using 100-percent reclaimed water is allowed any day except Fridays and 10 a.m. to 4 p.m. all other days of the week. Detailed water restrictions are outlined in the signed orders available at www.sfwmd.gov. If you have any questions about the current water restrictions call the South Florida Water Management District hot line at 800.662.8876 or the City of Pompano Beach Customer Service Department at 954.786.4637. Download At-A-Glance - Landscape Irrigation Water Restrictions

Helpful Links and Downloads

Click here to access real-time information about your utility account
Alternative link for real-time information

E-Z Pay Program || E-Z Pay application 
Saving Water in and around your home || How to prevent water leaks
Information regarding opening or closing a utility account
Download our Consumer Confidence Report
Solid Waste / Bulk Pick-up Information

Sign up for Reuse Water

Payments may be mailed to:

City of Pompano Beach
P O Box 908
Pompano Beach, Fl 33061

How to contact us

100 W. Atlantic Boulevard, Pompano Beach, Fl 33060
City Hall 1st Floor Email @ Customer Service Department 

You can access payment, consumption and other utility account information through the Internet.  Please call 954.786.4637 or e-mail us to obtain your PIN number

Switch to E-billing and
Go Paperless

You can stop receiving your bill by mail and receive an E-Bill instead. Just e-mail us with your account number and email address.

 

Saving Water in and around your home

The statistically average single-family residence uses 16 thousand gallons per month. Individual use may vary based on the number of people in your household, and irrigation demand.

Outdoors water saving ideas

The single largest controllable use of water is irrigation. It has been determined that the most efficient time to water your landscaping is after 5:00 p.m. and before 9:00 a.m. To foster the efficient use of water the City has a formal ordinance that authorizes the issuance of a fine for violators.

Please note that everyone’s landscaping is different, as such one should monitor the condition of the vegetation when making changes to watering patterns. The following are general guidelines that will assist in minimizing the amount of water used to irrigate your lawn.

bullet Use an automatic sprinkler timer (timers do not forget to turn the sprinklers off).
bullet In general, sprinklers should run for 15 to 20 minutes per zone.
bullet Retrofit your old sprinkler timer with a rain cup. This device will prevent your sprinkler system from coming on when it is raining. All new systems are required to have one!
bullet Xeriscape your property. The use of indigenous plants that can flourish with little  or no additional will not only help preserve the natural beauty of Pompano Beach, but will save you money on your water bill. The South Florida Water Management District has free publications including information on xeriscaping. 
bullet Check your sprinkler system on a regular basis for loose, broken, or missing sprinkler heads. Use the right heads. Either use empty tuna cans to measure how much water various parts of your lawn receives, or simply walk through the lawn to make sure the entire lawn is being watered. Do not waste water by having sprinkler heads spray on fences or driveways.
bullet The South Florida Water Management District offers several free pamphlets.

Indoor water savings ideas as well as ways to check for leaks 

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To check for leaks in your plumbing system simply take a meter reading, do not use any water for one hour and take a second meter reading. If the reading has changed you, have a leak.

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Retrofit all faucets with aerators that contain a flow restrictor.

bullet

Use appropriate load setting on your washing machine. For example washing just one or two items with a load size of "jumbo" use more water than necessary to clean the clothes.

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Fill your dishwasher before doing a wash. Unlike the washing machine, the dishwasher uses the same amount of water regardless of the number of items to be cleaned.

bullet

Install low flow showerheads. Modern low-flow heads are efficient and unlike older low flow models, they have a higher customer satisfaction level. Don’t thaw items by using running water, either defrost the item overnight on the refrigerator, or use a microwave oven.

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A leaking toilet in your home can waste thousands of gallons a month. Leaking fill valves and flush valves (flappers) are the most common causes of toilet leaks. Remember that fixing leaks saves you money not only on your water charges, but can also save on your sewer charges.

Information regarding opening a  or closing a utility account

bullet Any person wishing to open a utility account must present a state issued photo id (driver’s license is acceptable).
bullet Documentation (i.e. a Notarized Lease) verifying when you moved into your new home maybe required.
bullet Municipal Ordinance requires that a deposit secure all new or additional accounts.

Following is a listing of the expenses related to opening an existing single family water and sewer account inside the City:

bullet ¾" meter $90.00 deposit + $20.00 administrative fee
bullet 1.0" meter $105.00 deposit + $20.00 administrative fee
bullet 1.5" meter $120.00 deposit + $20.00 administrative fee
bullet 2.0" meter $170.00 deposit + $20.00 administrative fee
bullet Accounts located in Lighthouse Point and Broward County receiving water service from the City are subject to the following fees:
bullet ¾" meter $62.00 deposit + $20.00 administrative fee
bullet 1.0" meter $81.00 deposit + $20.00 administrative fee
bullet 1.5" meter $100.00 deposit + $20.00 administrative fee
bullet 2.0" meter $162.00 deposit + $20.00 administrative fee

Deposits are held for four years and are applied to the accounts of customers whose bills have been paid by the due date that appears on the face of our statements.

bullet All deposits earn interest. Interest is calculated based on the interest earnings of the previous year.
bullet There are additional charges for installing new connections to the system. Please contact either at 954. 786.4637, or by e-mail us for this information.
bullet Please contact our office either at 954.786.4637, or by e-mail for information regarding opening a commercial or multi-family utility account.

Frequently Asked Questions About E-Z Pay

Will I still get a utility bill each month?
Yes, each month we will send you a bill. On the bottom of all bills that are included in the E-Z pay program is a reminder " Bank Draft-Do Not Pay".

Since the public has access to all City records, will my checking account number be available for everyone to see?
No the City of Pompano Beach's City Attorney has determined that Florida State Statute 119.07(3)(Z) applies to this information and as such it is exempt from public disclosure.

How long will it take to process my application?
The time will vary. You should continue to pay all bills that do not have the reminder "Bank Draft-Do Not Pay" on the bottom of the bill.

What happens if I feel I have been over-billed?
If you contact the City in writing (including e-mail or fax) within 15 days of billing, we can delay the automated bank draft. However, misuse of this privilege may lead to removal from the E-Z pay program. We can be contacted by telephone at 954-786-4637, our fax number is 954-786-4643, and our e-mail address is customerservice@cityofpompanobeach.com

When will the money be withdrawn from my bank account?
The funds will be withdrawn from your bank account 20 days after the bill date.

What happens if I do not have the money in my account when the City charges it?
The draft will be viewed by the City as a check payment and will be processed as if you had paid with a returned check. Additionally, should you have two returned items you may be removed from this program.

What happens if I change banks?
If you change banks, you will need to notify us in writing, in advance. You will also need to provide us with authorization (a new application) to draft money from your new bank account.

How do I enroll?
Follow these three easy steps:

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Complete an E-Z Pay application form.

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Attach a check with the word "VOID" on it. This requirement is to ensure that the account and routing numbers for your bank are correctly entered.

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Mail the completed application form to us.  
PO Box 908, Pompano Beach, Fl 33061

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